Privacy Policy
Resolve Safety (a division of The Stabiliti Group)
Effective Date: [14th March 2025]
1. Our Commitment to Your Privacy
At Resolve Safety, we are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and disclose it. This Privacy Policy outlines our practices in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your information, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Company name
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party platforms)
Additionally, we may collect:
- IP address and browser/device data
- Website activity and purchase history
- Responses submitted via contact forms
3. How We Collect Information
We collect your personal information through:
- Website contact forms and online checkout
- Account registration or newsletter signup
- Order placement or customer service enquiries
- Cookies and website analytics tools (e.g. Google Analytics)
- Secure payment platforms (e.g. Stripe, WooCommerce, PayPal)
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You may disable cookies in your browser, but doing so may affect site functionality.
4. Why We Collect Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about purchases, support, or inquiries
- Improve our website, services, and customer experience
- Send marketing emails or SMS (only if you’ve opted in)
- Comply with legal, regulatory, and accounting requirements
5. Storage and Security of Your Data
All customer data is securely stored on encrypted cloud infrastructure based in Sydney, Australia.
We implement industry-standard security measures, including firewalls, secure servers, data encryption, access control, and regular audits, to protect your information from loss, misuse, or unauthorised access.
Only authorised staff have access to your data, and we limit it strictly to what is necessary for operational and support purposes.
6. Disclosure to Third Parties
We do not sell your personal information to anyone.
However, we may share information with trusted third parties when necessary to deliver our services, such as:
- Stripe, WooPayments, and PayPal for secure payment processing
- Australia Post or courier services for order fulfilment
- Google Analytics for website and performance tracking
- Email and marketing platforms (e.g. for newsletter delivery)
These providers only receive the minimum necessary data and are contractually bound to maintain privacy and security.
7. Marketing and Communication
If you have opted in to receive updates from us, we may send you marketing emails or SMS messages about our products, services, or promotions.
You may unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.
8. Access and Correction
You may request access to, or correction of, any personal information we hold about you. To do so, please contact us using the details below. We aim to respond within a reasonable timeframe and may need to verify your identity before processing your request.
9. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988, you have the right to:
- Know what personal information is being collected and why
- Request access to or correction of your personal data
- Opt out of direct marketing
- Lodge a complaint if you believe your privacy has been breached
If you are dissatisfied with our handling of your information, you may also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
10. Updates to This Policy
This policy may be updated from time to time to reflect changes in technology, legal obligations, or business operations. Updates will be published on our website with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us below or through out Contact Us page link.
Resolve Safety – Privacy Officer
Email: Admin@resolvesafety.com.au